Privacy Policy

Effective Date: 28-05-25

This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and its applicable rules. This document does not require any physical, electronic, or digital signature.

The terms “We”, “Us”, “Our”, or “Tooros” refer to MoveHawk Mobility Technologies Pvt. Ltd. The terms “You”, “Your”, or “User” refer to the users or members accessing the services under the Membership Agreement.

This Privacy Policy is a legally binding document between You and Tooros. Please read it carefully before using the website or our services. By accessing or using our platform (www.tooros.in and its mobile application), you consent to the practices described in this Privacy Policy.

1. Introduction

Tooros is committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and shared. This policy outlines our practices regarding the collection, use, and protection of your information when you use our services to rent cars and bikes in various cities across India.

2. Information We Collect

a) Personal Information

We may collect the following personal data when you register or interact with our platform:

  • Full name, date of birth, gender, photograph
  • Contact information (email, phone number, permanent/current addresses)
  • Identity documents (Driving License, Government-issued ID, etc.)
  • Financial/payment data
  • IP address and device identifiers
  • Trip history (booking and payment records)

By submitting this data, you agree to its collection and consent to verification with government-issued documents for security and legal compliance.

b) Vehicle Use Data

Vehicles may be equipped with devices that monitor usage, driving behavior, and performance. This helps prevent misuse, improve safety, and offer support during theft or accidents.

c) Location Data

We track vehicle location for operational purposes, customer safety, emergency support, theft recovery, and insurance. This data may be shared with law enforcement or insurance agencies when legally required.

d) Driving History

You authorize us to obtain your driving record and trip details from applicable authorities, garages, or partners to ensure safe and responsible usage of our vehicles.

3. Non-Personal Information

We may collect non-personal information such as browser type, referral source, usage patterns, and device information. Such data may be used for analytics, service improvement, or marketing and is not used to directly identify you unless combined with personal data.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. You may control cookie settings via your browser. Disabling cookies may affect functionality on our platform.

5. How We Use Your Information

  • To process bookings and payments
  • To verify identity and eligibility
  • To provide customer support and communicate with you
  • To detect fraud, abuse, or security issues
  • To comply with legal obligations
  • To analyze usage patterns and improve services
  • To offer discounts, loyalty programs, or promotions

6. Sharing of Information

We may share your information with:

  • Third-party vendors providing services on our behalf (payment gateways, infrastructure providers, etc.)
  • Law enforcement or government bodies upon legal request
  • Partners in promotions, reward programs, or referral schemes
  • Insurance agencies and courts in case of claims, accidents, or disputes
  • Acquirers or partners in case of business sale, merger, or restructuring

We ensure these third parties handle your data with the same level of security and privacy we maintain.

7. Your Choices

You have the right to:

  • Access or correct your personal information
  • Withdraw consent and delete your account (may affect service access)
  • Opt-out of promotional communications
  • Request discontinuation of data usage by writing to us at support@tooros.in

8. Data Security

We adopt commercially reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

9. Data Retention & Deletion

We retain your personal and usage data only for as long as it is necessary to fulfill the purposes outlined in this policy, or as required by applicable laws and regulations.

You may request deletion of your data or account closure at any time. Please note that certain data may be retained for legal, security, or fraud prevention purposes even after your request.

To request data deletion, contact us at:

Email: info@tooros.in

Website: https://www.tooros.in

10. Children's Privacy

Tooros services are not intended for minors (under 18 years). We do not knowingly collect data from children. If we become aware of such collection, we will delete it immediately.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated via our website or app. Continued use of the services after changes indicates acceptance of the revised policy.

12. Contact Us

For questions, concerns, or complaints regarding this policy or your data, contact:

MoveHawk Mobility Technologies Pvt. Ltd
Email: support@tooros.in
Mobile: 9040007374
Website: www.tooros.in